Refund policy

Returns & Refunds

At Nova Collection, every item is made to order especially for you once your order is placed. This allows us to reduce waste and produce only what is needed.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

If your claim is approved, we’ll arrange a replacement or refund at no additional cost.

Returns & Exchanges

As all of our products are made to order, we cannot accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind
  • Incorrect colour selected
  • Sale items

Please check our size guide carefully before ordering.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 working days for your bank to process the refund.

Contact

If you need assistance, please contact:

novacollectionsupport@gmail.com

Include your order number to help us resolve your enquiry quickly.